RESERVATIONS

Reservations will only be confirmed upon receipt of full payment. Sweeney’s Cruise Co reserve the right to cancel tours where minimum numbers of passengers are not reached. In this event a suitable alternative or a full refund will be offered. Sweeney’s Cruise Co reserve the right to refuse any booking request. Online bookings are not permitted within 48 hours. For bookings within this time you may contact our offices on 01389 752376. Once bookings are confirmed they are non-transferable and non-refundable. E-tickets must be exchanged at the departure point

DEPARTURES

All cruises leave from the centre of Balloch unless otherwise stated. Passengers should be at the waterfront no less than 15 minutes prior to their chosen departure time.

DURATION/LATECOMING

The vessel is booked for the agreed duration at the agreed price. Sweeney’s Cruise Co accept no liability for individual latecoming or latecoming due to 3rd party suppliers or coach companies. If late guests delay the departure of the cruise the vessel will return to the quayside at the scheduled time regardless of the actual cruise duration. 

ALTERATIONS

Sweeney’s Cruise Co reserve the right to change the tour itinerary at any time. This includes but is not limited to adverse weather conditions, low demand, setting down and picking up passengers at other points on Loch Lomond and the route taken. Sweeney’s Cruise Co also reserve the right to change the vessel/vehicle without prior notice.

WEATHER CONDITIONS

All tours and cruises are subject to weather conditions at the time of sailing. Sweeney’s Cruise Co can accept no responsibility in the event that a cruise is cancelled because of flooding or adverse weather conditions. Where possible 24 hours notice shall be given if any condition is known to be likely to prevent the vessel from sailing. Customers must advise a contact telephone number at the time of booking in case of this event. If an alternative date cannot be agreed then a full refund will be given. In the event of bad weather please telephone our information line on 01389 752376 selecting option 1 for up to date information on details and revisions of published sailing times.

FORCE MAJEURE

No liability can be accepted by Sweeney’s Cruise Co where the contract is affected by ''force majeure''. ''Force Majeure'' is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, riot, civil or industrial disputes/strikes, natural disaster, fire, flood, earthquake, acts of God, terrorism, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control. 

GROUP BOOKINGS

Full payment is required in advance for all group bookings unless a credit agreement/account held with Sweeney’s Cruise Co.

REFUNDS

Online reservations are non-refundable. In the event of cancellation by Sweeney’s Cruises a refund or alternative sailing will be offered.

CANCELLATIONS

Any alterations/cancellations must be received in writing by Sweeney’s Cruises. Online reservations are non-refundable. Cancellations made within 14 days which include pre-booked catering or beverages will be liable for any costs reasonably incurred by Sweeney’s cruises in facilitating this request. No refunds will be given for no shows/late coming.

LEAD PASSENGER

The Lead passenger is responsible for all members of the party and should ensure that all members of the group are aware of the terms and condition of carriage.

PRICES

The price includes the Tour only. Any additional drinks or snacks are payable by the individual.

INFANTS AND CHILDREN

Reduced child prices are available for children aged between 4 and 12 years. Infants 3 years or under travel free of charge. Where possible prams and buggies should be left on shore or folded prior to boarding and held in a secure place by the crew. All children under 16 years must be accompanied by an adult.

BEHAVIOUR

Sweeney’s Cruise Co reserve the right to refuse to carry any person whose conduct/manner is felt to be likely to cause offence or upset to other passengers. This also applies to anyone who exhibits behaviour in a way which potentially poses a threat to the health and safety of himself or other passengers including staff and crew. In the event of a refusal to carry then full cancellation charges apply (no refunds given) and Sweeney’s Cruise Co accept no company liability. The Captains of all Sweeney’s Cruise Co have the authority to terminate any cruise before the scheduled time if the behaviour of passengers or the general public poses any risk to other guests safety, the safety of the vessel, any equipment onboard the vessel and crew or the safety of other loch users.

FOOD AND DRINK

Customers are not permitted to take on board the vessel any food or refreshment.

ALCOHOL/DRUGS

The captain reserves the right to refuse access to anyone who appears to be under the influence of alcohol. Guests are also not permitted to bring any alcohol onto the vessel. The Captain has the right to confiscate any such alcohol and terminate the cruise before the scheduled time. Sweeney’s Cruise Co also have the right to carry out security checks prior to boarding the vessel. If own alcohol is found to have been consumed a corkage charge will be levied and the captain has the right to terminate the cruise.

SMOKING

Smoking is not permitted anywhere onboard including on open air decks.

IMPAIRED MOBILITY

The crew will be on hand to assist those with impaired mobility. Wheelchair users should contact our offices beforehand to ensure availability and suitability of wheelchair access for their chosen cruise. For safety reasons we cannot accept electric wheelchairs.

VESSEL SAFETY

All of our boats are fitted with the very latest safety equipment and all crew members are fully trained and qualified to meet the requirements of Marine Safety regulations.

LOST PROPERTY

Sweeney’s Cruise Co accept no responsibility for items left on any vessel or any loss of personal belongings. Any personal items handed in by customers or crew will be retained in our offices for a period of 6 months before being disposed of. In the event of lost property please call our offices on 01389 752376.

COMPLAINTS

In the event of any complaint or problem arising during the cruise, guests should approach a crew member with the problem. Where possible this will be dealt with onboard to your satisfaction. If guests are still not 100% happy then complaints may be submitted in writing to Sweeney’s Cruise Co, Balloch, Alexandria, G83 8SS.

AMENDMENTS TO TERMS AND CONDITIONS

Sweeney’s Cruise Co reserve the right to amend or update the terms and conditions of hire as and when necessary. The hirer should ensure that all members of the party are fully conversant with these terms.